Returns & refunds

Current scope

There is no active customer return window, return address, or paid-order refund process on this site. Do not send products or payment to a draft contact. Any purchase made through a different seller or site is governed by that seller’s applicable terms and mandatory law.

Required before sales open

• Confirm the seller and customer support contact, returns authorization process, and return mailing address.
• Set the voluntary return window and eligibility; clearly disclose return shipping costs, any permitted deductions, and refund timing and method.
• Handle damaged, defective, incorrect, and undelivered goods separately from a voluntary change-of-mind policy.
• Review market-specific cancellation and consumer rights. Do not categorically exclude every cosmetic or clothing item; any hygiene exception depends on the applicable law and circumstances.

Shipping promises and mandatory rights

Before accepting orders, confirm a supported dispatch time and a process for delay notices, cancellations, and refunds required by law. A shipping deadline is not the same as a voluntary returns window. Nothing on this page limits non-waivable consumer rights.